Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide when you:

• Contact us: Name, email address, phone number, company name, website, industry, and details about your automation needs
• Use our services: Business information, customer data, call recordings, conversation transcripts, CRM data, and other information necessary to provide AI automation services
• Communicate with us: Any information included in emails, chat conversations, or other communications

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages viewed, links clicked, time spent on pages, referring website
• Cookies and similar technologies: We use cookies and similar tracking technologies to enhance user experience

1.3 Information from Third Parties

When we integrate with your existing systems (CRM, phone systems, scheduling tools), we may receive information from those platforms necessary to provide our services.

2. How We Use Your Information

We use the information we collect to:

• Provide services: Deliver AI automation services, voice agents, lead capture systems, and workflow automations
• Improve services: Analyze usage patterns, train AI models, and enhance service quality
• Communicate: Respond to inquiries, send service updates, and provide customer support
• Billing: Process payments and maintain transaction records
• Compliance: Comply with legal obligations and enforce our Terms of Service
• Marketing: Send promotional materials about our services (with your consent where required)
• Analytics: Understand how our website and services are used

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We work with third-party service providers who assist in delivering our services, including cloud hosting providers, AI model providers, payment processors, and communication platforms. These providers are contractually obligated to protect your information.

3.2 Business Transfers

If Lab 1113, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information when required by law, legal process, or to protect the rights, property, or safety of Lab 1113, LLC, our clients, or others.

3.4 With Your Consent

We may share information for any other purpose with your explicit consent.

4. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services to you
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Improve and develop our services

When information is no longer needed, we will securely delete or anonymize it. Specific retention periods may be outlined in your service agreement.

5. Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure cloud infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a portable format.

6.2 Correction

You may request that we correct inaccurate or incomplete information.

6.3 Deletion

You may request deletion of your personal information, subject to certain exceptions (e.g., legal retention requirements).

6.4 Opt-Out

You may opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

6.5 Do Not Sell

We do not sell your personal information to third parties.

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and user experience
• Analyze website traffic and performance

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Services

Our services may integrate with or link to third-party platforms and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of your personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected].

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

You also have the right to lodge a complaint with a supervisory authority in your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

15. Your Consent

By using our services and website, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.